Contact Nick Naumof

I help companies design services and experiences that work with human nature, not against it.

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About Nick Naumof

Nick Naumof is an applied behavioral science thought leader and researcher. He studied people from different scientific perspectives — economics, consumer behavior, behavioral economics, and evolutionary psychology — and helps companies bridge design and psychology to create better experiences for customers and employees.

Originally from Romania, Nick lived in The Netherlands for five years and has been based in the Washington D.C. Metro area since 2015. He has been married to Cornelia since 2011.

Speaking and Training

With over ten years of experience designing and delivering public presentations and training programs, Nick has led workshops, masterclasses, and conference talks on four continents. His project experience spans financial product design, fast-moving consumer goods, health and wellness, and human resources.

Masterclasses include Designing Decisions (choice architecture), Thinking Money (financial services), Nudge Design, and Behavioral Design for Incentives and Rewards. In February 2017, he delivered a talk on behavioral design for incentives and rewards at Action Design Washington DC.

Book: It Makes (No) Sense

Nick is the author of It Makes (No) Sense, a book that explores how behavioral science applies to real-world scenarios. The book is part of a broader resource library available on the site, complementing the blog and learning programs.

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Behavioral Service Design

Nick's approach integrates behavioral science into service design, creating experiences that align with how people actually think and decide. This work applies across industries — from finance and retail to health and employee engagement — always with the goal of designing services that respect human nature.

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Emotions at Work

Understanding emotional drivers in professional settings is central to improving employee satisfaction and engagement. Nick's work on emotions at work connects emotional design principles with measurable service outcomes, offering strategies for leveraging emotions constructively in the workplace.

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Why Ownership Changes How Employees Value Equity

Employee ownership programs give workers a stake in company performance. Once shares, options or an ownership interest has been granted, people may value it more highly because it is already theirs. This is the endowment effect: possession changes the reference point used to judge an opportunity.

The effect is neither uniform nor automatic. A restricted share, a distant option and a cash bonus tied to profits create different experiences. Credible information, meaningful influence and time to develop stewardship determine whether a benefit feels valuable.

In Australia, equity sits beside a mature superannuation system and familiar employment rights. Employees still need to compare vesting, taxation, dilution and liquidity with pay, annual leave and retirement savings.

Ownership changes the reference point

Workers usually evaluate a proposed benefit against what they have today. Once an asset vests, giving it up can feel like accepting a loss. Loss aversion may then strengthen commitment and attention to long-term value.

The resulting preference is not merely a higher asking price. It may appear as stronger identification, careful stewardship or reluctance to sell. These responses depend on management acting consistently and employees having credible influence.

Legal ownership, economic exposure and psychological ownership are different. A participant may hold a beneficial interest without voting rights, or receive an option without owning a share. Clear explanations prevent those distinctions from collapsing.

Structures shape different behavioural effects

The form and timing of ownership determine what employees have actually received. Direct shares create an immediate asset; options endow a future choice. Gainsharing links rewards to results without transferring title, while pooled vehicles can create shared identity while changing the location of control.

Structure What the employee receives Potential behavioural advantage Main design risk
Direct shares An equity interest from grant or vesting Clear possession and stewardship Dilution, voting and exit constraints
Options Right to buy shares at a set price Motivation tied to exercise value Strike price, expiry and liquidity
Gainsharing Bonus linked to measured results Frequent feedback and controllability Opaque formulas or weak attribution
Ownership trust or co-op Pooled or beneficial ownership Shared identity and governance Unclear rights, access and benefits

Direct equity can create the clearest sense of possession, but concentration, voting disputes and restricted liquidity may offset it. Gainsharing works better when employees influence the measures in the formula; an opaque formula weakens trust and fails to confer ownership.

Australian conditions shape scheme design

Many scale-ups in Sydney and Melbourne, along with growing firms in Brisbane, use options or shares for recruitment and retention. An ASX listing supplies a visible market reference, while an unlisted company may offer no straightforward sale route. High psychological value can therefore coexist with serious execution risk.

Superannuation is deeply embedded in Australian employment, and many workers already understand long-horizon saving, investment risk and employer contributions. Equity should not be presented as simply another super balance; it differs in voting, taxation and access. Plain comparisons are more useful than promotional claims.

Employee share schemes may qualify under Division 153 of the Income Tax Assessment Act 1997, while capital-gains treatment and personal liabilities depend on current rules. Equity must also sit alongside modern awards or enterprise agreements, not replace pay, leave or superannuation. Advice on ASIC requirements, tax treatment and legal terms should precede launch.

Vesting must feel credible

An endowment cannot be treated as guaranteed before legal title or a vested right exists. Clear grant dates, vesting conditions, forfeiture rules and leaver provisions give employees an accurate reference point. Unpredictable withdrawal can reverse trust and stewardship.

Future rewards also carry a timing discount. The bias explored in long-term contract discounting can make a five-year vesting period feel less valuable than return-based forecasts suggest. Periodic statements, visible milestones and scenario updates make the path to ownership easier to understand without changing the economics.

Communication should respect employee judgment

Managers carry the story when employees cannot inspect the valuation model. Their language about control, fairness and future prospects may matter more than a polished portal. The complementary lesson in coaching and resilience is that credible confidence supports judgment better than forced optimism.

A useful explanation separates facts from projections. It shows strike prices, vesting dates, voting rights, tax assumptions, dilution scenarios and sale conditions. Australian-dollar examples can distinguish an expected outcome from a promise.

Independent advice should be available where stakes are material. Employees need to know which questions to take to a financial planner, tax adviser or lawyer. Managers should not steer exercise or retention decisions for the company’s convenience.

Signals to monitor before and after launch

Start with a baseline and define success beyond employee excitement. A share-price movement alone cannot show whether ownership changed behaviour.

Behavioural signals

  • Understanding of vesting, tax and liquidity
  • Completion of education and scenario tools
  • Exercise, sale or retention choices linked to stated goals
  • Reports of influence, trust and role clarity

Workforce and business signals

  • Retention among eligible cohorts against suitable baselines
  • Engagement and discretionary effort
  • Service quality, productivity or safety indicators
  • Participation in feedback and governance routes

Use surveys and interviews alongside operational data. Compare cohorts, account for pay changes and broader labour-market shifts, and avoid treating every departure or sale as failure. A rational employee may sell for family needs; another may retain for a long personal horizon.

Turn equity into informed ownership

A strong program combines economic value, clear rights, realistic communication and disciplined evaluation. It treats ownership as a service that must work for employees, managers and the enterprise, rather than a slogan added to remuneration.

Companies planning a launch or redesign can book a scoping conversation with Nick Naumof to map employee assumptions, research scheme architecture and design a workshop grounded in applied behavioural science. That evidence-led process gives decision-makers a clearer basis for implementation.

Nick's blog covers topics including pricing strategies, loss aversion, the peak-end rule, and customer experience design. Notable posts include How to sell a 5¢ product for 1$ (December 2015), How to Reduce the Pain of Payment for Customers (July 2016), The Future of Applied Behavioral Science Will NOT Be About Behavioral Science (July 2014), When Designing Experiences, Think About What Happens After the Interaction Ends (March 2018), and The Email that Plays an Important Role in Customer Experience Without It Being Opened (March 2018).

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Media and Thought Leadership

Nick's work has been featured on platforms including mycustomer.com and behavioraleconomics.com. His media appearances and conference talks showcase applied behavioral science in action, reinforcing his role as a trusted voice in the field.

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Get in Touch

For inquiries about training programs, workshops, or speaking engagements, use the contact form to ensure your message reaches Nick's inbox. When not traveling, he typically responds within one working day. You can also follow Nick on Twitter, LinkedIn, and Facebook.

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